Privacy Policy

1. Personal Data Collection

Personal information refers to data that could identify a specific individual such as names, addresses, e-mail addresses, and telephone numbers. We collect information about you from a variety of sources, such as website visits, applications, tracking technologies like identification documents, curriculum vitae, personal financial statements, interactions with relationship managers, and other third parties (credit bureaus, payment gateways, other financial institutions etc) and other written or electronic communication reflecting information such as your name, address, passport details, identification numbers, biometric information, telephone number, IP address, occupation, assets, income and any other information deemed necessary.

Your transactional account history such as payment records, account balance and debit/credit card usage may be used by the Bank. Baobab Nigeria may also make use of your information (like friends, family, employers, legal counsel, website or social media pages made public by you, credit or supervisory agencies, government agencies, regulators, etc) received from third parties. Other information such as your video footages when present in any of our branches or telephone conversation with our call centres may be collected and used by the Bank as well.

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2. How we ensure the protection of your personal data

We use appropriate measures such as regular system checks against hacking and phishing, periodic backup of data, user-access restriction & monitoring to keep your Personal Data confidential and secure.

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3. Disclaimer

• Third-Party Sites and Services: Ribs may offer or use third parties products or services, and our products, services, applications and websites may contain links to third-party websites, products and services. Information, third parties collect may include your contact details or location data, which is governed by their privacy policy and practices and we, therefore, encourage you to earn about those third parties privacy provisions. Ribs shall not be liable for any breach of your privacy or confidentiality of your information on such third parties sites.
• Social Media Platforms: Ribs may communicate and interface with several social media platform registered users (on Facebook, Instagram, YouTube and Twitter). Please note that the applicable social media platform privacy policies and terms of use govern any personal information you may have made available to users and all contents posted on such social media platforms, including but not limited to your pictures, profile, information or opinions. The review of this information to understand your rights and obligations regarding such content is strongly recommended.

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4. How can I contact Ribs

If you have any questions, complaints, feedback comments, or concerns regarding these Terms or the Services, please contact us at info@ribs.com.ng, +234 9060 3687 76 or +234-7030 0001 23. When you contact us, please provide us with the relevant information we need to verify your account.

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